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IVR System
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An Interactive Voice Response which is a computerized telephony system lets you to interact with callers enabling them to make choices using inbuilt spoken commands on the telephone call.Automated interactive communication system integrates ideally to links up with clients through a series of pre-programmed interactions. This IVR system is suitable for both new and established businesses. IVR software empowers the use of pre-recorded greetings.
IVRs will route your callers to the most appropriate department or the agent that is most qualified to meet their needs.
IVRs enables you to track customized messages so that when your customers call your company, they will have a more personalized experience.
IVRs collect data about your clients needs and will transfer calls to the most appropriate agent.When calls are directed to agents using technology, the probability that the caller will be transferred to the wrong agent or department will be comparatively less.
IVRs allow you to rank calls based on the caller’s value. When a high-value customer calls, the IVR will route them to the agent who is most educated to meet their needs.Your team will never lose a high-value customer due to poor customer services.
IVR systems enables companies to smoothly handle high call volumes. Callers will automatically be directed to the agent that is most capable and will wait in a queue when all agents are busy.
Companies can make use of IVRs to make it appear that their company is more big than it actually is. If you only have a few people in your company, you can configure IVR prompts that lets the callers to talk to sales. Caller will be routed to the person on your team assigned to answer all of the calls.
When linked to your CRM, IVR technology can intelligently route calls. This means that calls can automatically be directed to the last consultant spoken. VIP callers can be placed at the front of the calling queue.Intelligent routing that is optimized for your customer journey can lower abandon rates and provide call-back options for times of particularly high call volume.
If you do not like to use your own voice on the IVR, you can use pre-recorded IVR messages.
With MyIVR’s personalized and hosted IVR system, your IVR call addresses callers by their name and directs them to a suitable agent based on his call history.
You can use MyIVR’s hosted IVR system to answer to all customer queries professionally. Reduce caller waiting time and direct them to the concerned agent to highly organized business communication system.
Cloud IVR solutions allows the clients to tackle most queries such as billing and basic information by themselves. It allows your agents to invest time on more complex client problems.
Let not talk about the peak hour call load with MyIVR’s cloud IVR solutions and handles multiple calls simultaneously.
MyIVR’s Personalized IVR call center system greets you by your name which creates a great impression. It predicts why your customers are calling based on their interaction history. No need to navigate a puzzling menu and waste your time.Form IVR call center system in regional languages with dialects native to the callers location and smart route them to local agents.
Configure sophisticated IVR call flows with menu and even various sub-menu options.
Select your VIP IVR number from a pool of international and domestic toll free numbers.
It connects one particular caller to the same agent for better clients experience.
Enables you to block unwanted callers while ranking important calls.
Provide easy support to your clients. Tracks all customer messages and never misses a business lead.
Tracks all calls and shares the status of the call on your IVR Number. You can even use the recordings for internal training purpose.
Maintain a caller database by tracking the details such as caller details,time, caller location, etc. by integrating your IVR number.
This system automatically connects you to route calls beyond working hours to your agents mobiles.
IVR is a service provider system where the clients call is received by the pre-recorded message.
Yes, call divert is possible with IVR technology.
Interactive Voice Response.
When you want to take the feedback from all your customers. You send out a pre-recorded calls that is called IVR blasting.
IVR divides the incoming calls in different categories depending on their nature and diverts the caller to the right solution.
About Us
My IVR Solutions is a one stop for all your IVR related solutions. We enable people to reach each other, businesses to find new markets and everyone to fulfil their potential. Across the India, we provide Voice SMS, Bulk Text SMS, Interactive Voice Response (IVR) System services for everyone, and much more for businesses.
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