How does IVR Work?

Step 1

Calling

The caller dials the Brand’s contact number which is posted by the company.

Step 2

Pre-Recorded messages

For greeting the clients, there is a pre-recorded message which is followed by quick asking for DTMF input via dial pad.

Step 3

Information

The information gets transfered after dialling. IVR input a simple data which helps to fetch the data and the information is relayed back to caller. Eg: New vehicle, Pre owned vehicle, Insurance, Test drive, etc.

Step 4

Interaction

After calling the agent (Press 9) to talk to agent. The caller needs to either hold back or is directly connected to the agent. If the queue is busy, one can deploy an auto call back to caller and improve caller’s exposure.

Setting up your IVR for the Call Center was Never this Easy!

Talk to us Today

What are our Operational styles

To know more

Toll Free

The quickest way to connect to someone and contact is through international and domestic toll free numbers.

Click away

The call back requests are very instant and increase ROI by 100%.

Missed Call Service

Missed call services help us to know the customers feedbacks and views.

Call Center

It smoothly helps to contact the business via domestic and international toll free numbers.

Dialer

The progressive dialer enhances the agent productivity with Progressive Dialer Software.

Outbound Calling

Builds strong connections with millions of people through automated calls and SMSs

Use an IVR Number

When does Business Use an IVR Number?

Customer Care

For automating routine questions there is this option for the consumer to self-serve.

Feedback

To merge the inputs of the callers, an IVR dialer is an effective channel.

Customer Support

This helps the customer to know through pre-recorded message,which states that what are the working hour of the office.

Experience

You can customize the IVR flow and messaging based on transaction history or other such factors which are relevant.

Cost

This is the replacement of the receptionists who answers calls and directs calls to agent.

Resolve

For improving the first call, direct call to the appropriate agent is made to evade call transfer and increases clients satisfaction.

Why My IVR

Secure

All of the data is secured under cloud and it is easily available

Global

We deliver the system globally with just a call away within our existence present across.

Flow

Form and rectify both audio and visual flows through a self-service flow designer.

Integrations

Helps to boost the connectivity between applications and devices with our easy API integration.

Industries we serve

Education

Ecommerce

Healthcare

Real Estate

Financial Service

Hospitality

Automobiles

About Us

My IVR Solutions is a one stop for all your IVR related solutions. We enable people to reach each other, businesses to find new markets and everyone to fulfil their potential. Across the India, we provide Voice SMS, Bulk Text SMS, Interactive Voice Response (IVR) System services for everyone, and much more for businesses.

Contact Us

Reach Us

Shop no.7, S B apartment, Sai Baba nagar, Opp Gurudwara, Borivli WEST., Mumbai, Maharashtra, 400092

Call Us

82 3333 3333

Email Us

info@myivrsolutions.com

Other Links

Solutions