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Call management has the ability to provide valuable insights in real time via call analytics dashboard to record the business performance. Business can use the added smart appearance like IVR & Automatic Call Distribution channel to boost workflows and improve business efficency.
Advanced smart dialer liks the available agent by saving time and increasing contact rates.
Skill based agent routing is based on caller location.
Helps your caller navigate the answer of the query by connecting him with the right agent.
You can use live recorded conversations of both incoming and outgoing calls.
It shares vital inputs with your agents and take over the conversation remotely when needed.
It hides the contact number of both the parties enabling data privacy.
It helps to send automated bulk outbound calls to various customers in one go
It offers automated personalized greetings for instance addressing them via name of customer.
Enable automated speech recognition of customer calls via keyword finding feature.
You can track all the calls from any location.
It helps to deliver seamless communication experience to customers with addition of regional voice responses.
Integrate our call management system with any CRM software for continuous data synchronization.
Track ROI through lead conversion from different campaigns in real-time.
Handle your entire business from mobile. Allows your employees to work remotely through mobile easily.
It offers you 24x7 customer support to your clients. Answer the queries and handle any call volume.
Zero equipments are required. Quick set up without any infrastructure requirement.
It has dedicated calling feature which enables you to 1 on 1 connection.
It offers continued conversation of a customer with a one agent for better communication experience.
All that you need is a working Mobile or Landline phone to be able to receive calls even when you are working remotely
One has access to multiple reports like daily call summary, call status breakup and call direction breakup.
No, you cannot view actual caller number on your device while receiving calls.
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