Call Management Software

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Thing you need to know about the Call management software

Call management has the ability to provide valuable insights in real time via call analytics dashboard to record the business performance. Business can use the added smart appearance like IVR & Automatic Call Distribution channel to boost workflows and improve business efficency.

Benefits of Call Management Solution

Performance

Record remote teams live and view their performance to offer support remotely and other metrics on the call software.

Time

Get reports in real time from dashboard as call recordings and trends for business insights.

Productivity

Enhances your agents productivity by increasing your bandwidth with the unique call center features.

Well organized ways to communicate through Call Management Software

Dialer

Advanced smart dialer liks the available agent by saving time and increasing contact rates.

Routing

Skill based agent routing is based on caller location.

IVR

Helps your caller navigate the answer of the query by connecting him with the right agent.

Recording

You can use live recorded conversations of both incoming and outgoing calls.

Call Barging

It shares vital inputs with your agents and take over the conversation remotely when needed.

Number Masking

It hides the contact number of both the parties enabling data privacy.

Calls

It helps to send automated bulk outbound calls to various customers in one go

Personalized Calls

It offers automated personalized greetings for instance addressing them via name of customer.

Keyword

Enable automated speech recognition of customer calls via keyword finding feature.

Tracker

You can track all the calls from any location.

Communication

It helps to deliver seamless communication experience to customers with addition of regional voice responses.

Integration

Integrate our call management system with any CRM software for continuous data synchronization.

ROI

Track ROI through lead conversion from different campaigns in real-time.

Application

Handle your entire business from mobile. Allows your employees to work remotely through mobile easily.

Support

It offers you 24x7 customer support to your clients. Answer the queries and handle any call volume.

Equipments

Zero equipments are required. Quick set up without any infrastructure requirement.

1 to 1 Call

It has dedicated calling feature which enables you to 1 on 1 connection.

Agent

It offers continued conversation of a customer with a one agent for better communication experience.

Frequently Asked Questions