Outbound Calling

Extremely mechanized outbound calling

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An outbound call is the solution for your business! Look here why is it so:

Outbound call is initiated by a call centre agent to a customer and are typically made to prospective customers and focus on sales.Calls can also be made to customers for renewal services,contact list updates or debt collection.Outbound call centre services is the quickest and the most cost-effective way to reach out.It uses automated outbound calling service to get instant customer response with every outgoing call for no cost.

Benefits provided by MyIVR for automated phone calling

Reach

Links up with millions of clients simultaneously through automated SMS and voice call bursts. More touchpoints gives more leads.

Campaigns

Locate automated outbound calling solution to make promotional offers and status updates for clients and what not.

Productivity

Enhance agent productivity by automating tasks like daily follow-ups.Agents can now spend more time maintaining quality leads.

Feedback

Outbound call services are the quickest and the most cost effective way to reach out. One can use automated outbound calling service to get instant customer feedback with every outgoing call.

Experience

Outgoing call can create a personalised user experience with human like voice quality of the message to emote feelings of sympathy and regional IVR.

Analytics

Knowing how your campaign did and the number of responses you got. Use these to strategize better.

From “text” to “speech”

Our all new state of the art AI powered Text-To-Speech service changes text into speech.IVRs will talk with human like voices. These services come with Speech Synthesis Markup Language. The natural-sounding speech will help businesses supercharge their client experience on existing applications.


Key benefits of Text-To-Speech

  • Reduced workforce environment
  • Process all calls in a single day
  • Minimal manual efforts involved
  • Reduce operational costs by up to 60%

Features of Automated Outbound Calling

Schedule

The need of your outbound campaign schedules a new product acknowledgement call to optimize your target audience.

Compliance

It seeks the consent through an automated outbound calling system and also offers automated SMS by calling NDNC numbers.

Reports

Real time call statistics is available on your inbound and outbound calls like connectivity,call duration, follow-up schedule adherence, etc.

Reach

Tap international markets and audiences at a competitive pricing

Based

Automated calling solution needs no hardware or software installation. Blast calls from any location via outbound calling service.It is web based.

Setup

Automated internet calling service takes away the need to hire inbound and outbound call center agents which saves a business owner time and money.

How does the automated outbound call helps?

BFSI
  • It helps to schedule automated reminder calls to collect payments.
  • It shares updates regarding cheque book requests.
  • Helps with Address and KYC confirmation.
  • It also receives trade confirmation calls.
  • It also shares the price alert calls to the clients which can be automated.
Ecommerce
  • It uses outbound calling solution to verify the order status for cash on delivery.
  • It helps to schedule appointments and to send reminders.
  • It updates clients on pending payment status.
  • Maintain good customer relations.
  • Enables a seamless approach to company’s communication efforts.

Frequently Asked Questions

  • What is DND?

    DND means Do Not Disturb. This is an initiative by Telecom Regulatory Authority of India to save consumers from unsolicited calls.

  • What is an outbound call center?

    An outbound call center deals with outgoing calls to potential customers and visitors via outbound calling solution.